Getting Things Done is Easy, Building a Culture is Effective

Many leaders I work with are frustrated that the people in their organization aren’t being accountable, responsible, have an “ownership mentality”, aren’t entrepreneurial enough. And then, sometimes, they create processes and rules to try to cover every contingency to set clear expectations, which leads to more frustration.

My first Sergeant once told me if you lock an infantryman in a room with a cannon-ball he’ll either break it, eat it, or lose it. Which seems ridiculous until you’ve tried to make any non-trivial system “idiot-proof”.

Maybe focus on building an effective culture instead?

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