Four Habits of Referability

[this is  a fall re-post series re-post]

Getting a reference from clients and customers builds your business. You need to find a way to get them to know you, like you, trust you, try your product or service, buy from you again, and then you can ask for a reference. And if you don’t ask you won’t get. But first, you’ll need to:

  1. Show up on time
  2. Do what you said you would
  3. Finish what you start
  4. Say please and thank-you
  5. Give a little more than they expect*

*Thanks John Spence for summarizing Dan Sullivan at the Results Canada CEO Forum

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