The Customer Experience

Last week I had the pleasure of experiencing a CEO Summit sponsored by Results Canada and led by John Spence. A couple of the gems I captured in my workbook:

“The customer experience with never exceed the employee experience”, and

“Picture your lowest performing employee. Now realize they set the standard of excellence for your entire company.” (This one scared me a little.)

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s