Have You Deliberately Thought About Your User? Really?

Human centred design, experience design, use case design (from software engineering) all take into account the experience of the customer / client / user from their point of view. A counter example of this are the voice-mail-hell used by some companies to seemingly deliberately provoke and anger the people who pay them. Don’t do that.

How Better Design Can Get People to Try Your Brand (Infographic)

Human Centered Design Toolkit

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