I was skimming more HBR articles when I came across this gem:
A vital difference between good and bad bosses is that the former consider it their responsibility to surface and learn from past setbacks, errors, and failure. They apply their management skills and dedication to building trust and an atmosphere of psychological safety. These are the kinds of bosses we need more of if we want fewer preventable deaths in hospitals, fewer plane crashes, fewer oil spills. Not bosses that demand no mistakes, but bosses who help their organizations stop making the same ones.
The entire article is here: “Forgive & Remember – How Good Bosses Respond to Mistakes“