Forgive and Remember

I was skimming more HBR articles when I came across this gem:

A vital difference between good and bad bosses is that the former consider it their responsibility to surface and learn from past setbacks, errors, and failure. They apply their management skills and dedication to building trust and an atmosphere of psychological safety. These are the kinds of bosses we need more of if we want fewer preventable deaths in hospitals, fewer plane crashes, fewer oil spills. Not bosses that demand no mistakes, but bosses who help their organizations stop making the same ones.

The entire article is here: “Forgive & Remember – How Good Bosses Respond to Mistakes

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s