I’ve watched the CBS show Undercover Boss since it first came out. I’m struck at how every episode the boss is often moved to tears after discovering wonderful and amazing people struggling against incredible professional and personal challenges to deliver outstanding performance inside their organization. I’m also surprised at how the producers have managed to turn this good idea into such maudlin, feel-good pabulum, but that’s another story.
To see how leaderships exists at any & every level in all organizations we need look no further than current events: how the Chilean miners organized themselves to live.
Or in sports, when the ball girl outperforms the professional fielder: