Comments for Practical Managers http://practicalmanagers.com Simple Things Outstanding Managers Do Well Sun, 29 Apr 2012 14:31:32 +0000 hourly 1 http://wordpress.com/ Comment on How to Piss Off Your Internet Customers by Is Your Company Listening? | Practical Managers http://practicalmanagers.com/2012/01/23/how-to-piss-off-your-internet-customers/#comment-14598 Sun, 29 Apr 2012 14:31:32 +0000 http://practicalmanagers.com/?p=2592#comment-14598 [...] an example of good “seeking” that I wrote about earlier this year, when I wrote about my encounter with an on-line bookstore. They listened hard and used it as an opportunity to turn my customer experience [...]

]]> Comment on Simple Communications For Outstanding Managers by cuchullainn http://practicalmanagers.com/2012/03/12/simple-communications-for-outstanding-managers/#comment-12678 Wed, 14 Mar 2012 11:54:25 +0000 http://practicalmanagers.com/?p=2685#comment-12678 What is most obvious to me is often what the listener most needs to hear ;-)

]]> Comment on How to Piss Off Your Internet Customers by Bernie http://practicalmanagers.com/2012/01/23/how-to-piss-off-your-internet-customers/#comment-11544 Tue, 24 Jan 2012 13:30:56 +0000 http://practicalmanagers.com/?p=2592#comment-11544 Thanks bro. I found a couple more, fixed now.
I’ll be talking on the phone with them later today or tomorrow about my “negative post”. I prefer to think of it as “constructive feedback”, but I see their point. I wasn’t exactly using neutral language.

]]> Comment on How to Piss Off Your Internet Customers by Adrian May http://practicalmanagers.com/2012/01/23/how-to-piss-off-your-internet-customers/#comment-11536 Mon, 23 Jan 2012 23:37:40 +0000 http://practicalmanagers.com/?p=2592#comment-11536 Interesting blog. I only found one spelling mistake. :) Keep us updated, I am interested to hear how this pans out.

]]> Comment on How to Piss Off Your Internet Customers by Bernie http://practicalmanagers.com/2012/01/23/how-to-piss-off-your-internet-customers/#comment-11535 Mon, 23 Jan 2012 20:46:44 +0000 http://practicalmanagers.com/?p=2592#comment-11535 Indeed. I was pleasantly delighted.

]]> Comment on How to Piss Off Your Internet Customers by Karl http://practicalmanagers.com/2012/01/23/how-to-piss-off-your-internet-customers/#comment-11533 Mon, 23 Jan 2012 19:45:58 +0000 http://practicalmanagers.com/?p=2592#comment-11533 Well, they certainly got that part of customer service bang on…….

]]> Comment on How to Piss Off Your Internet Customers by Bernie http://practicalmanagers.com/2012/01/23/how-to-piss-off-your-internet-customers/#comment-11531 Mon, 23 Jan 2012 19:03:38 +0000 http://practicalmanagers.com/?p=2592#comment-11531 That would be delightful, thank-you Roisin.

]]> Comment on How to Piss Off Your Internet Customers by Roisin Bonner http://practicalmanagers.com/2012/01/23/how-to-piss-off-your-internet-customers/#comment-11530 Mon, 23 Jan 2012 18:49:50 +0000 http://practicalmanagers.com/?p=2592#comment-11530 Hi Bernie,

I am very sorry to hear you had a bad experience on indigo.ca. I have forwarded your post to our head of customer service, who will be reaching out to you via email to follow up.

I’d also like to thank you for the post. We take our customer feedback very seriously, and we will be investigating all of the issues you have described here.

If you have any additional questions or comments, please don’t hesitate to email me: socialmedia@indigo.ca.

Best,
Roisin Bonner
Social Media Specialist, Indigo Books & Music Inc.

]]> Comment on Deep Survival: Business Lessons From the Wild by Most Popular Practical Managers Post of 2012 | Practical Managers http://practicalmanagers.com/2011/08/28/deep-survival-business-lessons-from-the-wild/#comment-10882 Fri, 30 Dec 2011 15:12:15 +0000 http://practicalmanagers.com/?p=2370#comment-10882 [...] 1. Deep Survival: Business Lessons From the Wild [...]

]]> Comment on The Four F’s of Feedback by Most Popular Practical Managers Post of 2012 | Practical Managers http://practicalmanagers.com/2011/12/05/the-four-fs-of-feedback/#comment-10881 Fri, 30 Dec 2011 15:12:13 +0000 http://practicalmanagers.com/?p=2545#comment-10881 [...] “F’s” of feedback, in an easy to remember mnemonic so that you have no excuses:  fast, friendly, frequent, focused. Make it factual and actionable. That is all. Now go [...]

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