Monthly Archives: September 2011

Building Relationships in Meetings

Here’s a quick but powerful tip for building relationships, even while you’re sitting in meetings all day:

Pay attention to the person who’s talking.

Sit up, shut up (your electronics), turn your chair and actually face them. Make eye contact. Not the stalker kind of eye-contact, but enough so they know you’re paying attention to them.

Don’t believe it’s that simple? Next time you’re in a meeting, take a look around at who’s paying attention or not. Not just turning their head, but actually turning their entire body and facing the speaker. Now compare that to somebody who’s merely turning their head. While this is better than not paying attention at all, just turning your head gives off the  body language “I’m better than you” message.

Try it and see what difference it makes in the follow-up relationships you have with the people you meet with regularly.

Get Your Act Together

Under the heading of “simple things outstanding managers do well” would be managing your own time. As a manager or executive, you’re managing other people’s efforts, their time and focus, and what they do or don’t get done.

Hard to do when you can’t get your own act together. So let’s take a look at your calendar together, shall we?

You calendar is empty, but you’re always busy -

This one is hard, because changing your behavior is hard. I’m guessing that your day consists of constant interruptions, fire-fighting, and wondering how the heck you got 500 e-mails in your in-box. You might be going home every night wondering what you got done, and how another day slipped by without getting that thing you really needed to do done.

You’re going to have to learn to say no. You’re going to have to develop the discipline to do that things that need doing, and not be interrupted. You’re going to have to focus.

You’re going to have to trust your people to solve their own problems, and you and they are going to have to learn that they can get along without you for the most part. You are going to have to decide what not to do. Will they still need you? Will you still be there to coach, mentor, and development them? Absolutely. But on your schedule, not theirs.

The solution:

Let’s start simply What is the most important thing you need to get done this week? Find your big rock, and put it in your calendar. Block enough time for you to do the task.  Now here’s the real secret:

When your calendar says it time to work on that thing – work on that thing!

Consider your calendar the future record of how you’re fulfilling your professional obligations. Lock the door, hide in another office, tell people to go away. Be rude if you have to. Don’t let anybody else fill your calendar with meetings either*. Do whatever you need to get that one thing done.

This is your promise to yourself to finish something. You’ve got as far as you have in your professional career because you do what you said you were going to do. What changed? Nobody can control how you spend your time except you (and your boss). It’s your choice.

Once you have the getting one thing a week down, and a second, then a third thing. But start with one. It’ll be good practice for thinking about how you spend your time.

Next week:

Your calendar is 100% full, and what’s wrong with that.

Bonus material:
* Learn how to turn off Outlook e-mail notifications
* Learn how to stop people from scheduling meetings in your calendar (you want to un-select in this case)

The Fire in Your Belly

Have the balls to care about something.

I want to challenge you to have a fire in your belly. It doesn’t have to be a big fire, but that’s OK if you do. Have something to live for. Care about something, and care about something that’s real. Care about other people

Find like minded-people that care about the same things, in the same way. Make a difference in the world.

And while I’m on my soap-box – there’s no substitute for real family. Family that loves you back.

That is all.

When “Big Rocks First” Fails

Steven Covey is famous for his “big rocks” analogy, described in his even more famous “Seven Habits” book. And a big part of my work is to get companies to work on their big rocks first as a company. When it fails, it usually fails for one of two reasons:

It’s Not Really Big

Self-deception is at work here. They know they should be working on “it”, whether “it” is a marketing plan or cost controls or whatever the immediate crisis or current business trend is. That’s call an aspirational goal.

Or they don’t have the courage to face the fundamental issues in and among the executive team itself. Maybe not all of them belong on that particular bus. Maybe not all understand or agree where the company needs to go next. Maybe they’re not very good open and honest communication. So they come up with a result, or a fuzzy ill-defined outcome instead of a clear, simple, concise action that everybody understand and knows what they need to do.

Let me say that again: clear, simple, concise action.

A variation of this is what I call a “pounding the desk” goal. For example “We need to increase profit to 15%” (and I’m going to yell and pound the desk until somebody makes it happen.) Who is going to make it happen? What exactly are they going to make happened? Are you going to cut inventory costs by 10%. Or reduce supplier costs? Or increase sales? How are you going to increase sales? What do you need to do

Clear, simple concise.

What are the concrete physical actions that you are going to take?

Lack of Individual Effectiveness

Everybody’s busy. The most effective people are busy on the things they want to be busy on. They have control of their own calendars. There carve out uninterrupted blocks of time planner, journal, or calendar to do that things they need to do. Free from interruption. On purpose. They work on the most important things first by putting them in the jar first. Then they stick to it. Sometimes by hiding in the coffee shop down the street, or in an empty office where nobody can find them . . .

. . . and not surprisingly, they get the most important things done. They may not be the busiest people in your organization, or even get the most done, but they get the most important things done. The stuff that really counts.

Is it simple? Yes. Is it easy? Actually, yes. Once you get past the rush and panic of all the things that are going wrong and only you can fix (makes you feel important, doesn’t it?), and have the integrity to do the things you said you were going to do, it is very easy.

Get over yourself, and start working on on the most important things first.